For a refund to be processed the item must return to us in resalable condition. As soon as the packaging has been cut open or vivarium assembled it would not be considered a resalable item. We always …

For a refund to be processed on an unwanted item it needs to arrive in perfect resalable condition. Depending on the time since dispatch and type of live plant it may perish in transit and would not …

For a refund to be processed on an unwanted item it needs to arrive in perfect resalable condition. Depending on the time since dispatch and type of live food it may perish in transit or arrive with …

Unwanted items can be returned as long as they get back to us in perfect resalable condition and it hasn't been too long since it was ordered. We try to accommodate our customers as best as possible a…

We are very sorry to hear that you have received a damaged item. If you could send a picture of the damage with your name and order number to sales@reptilecentre.com our team will get back to you as s…