We are sorry to hear that an item has arrived in poor condition. If you could take a picture of the damage and email it to sales@reptilecentre.com with your name or order number the team will resolve …

We are sorry to hear that parts are missing for your unit. Please check the instruction manual provided and email us to let us know your name, order number and which part is required. We have an arran…

To view our delivery terms and conditions please click here.…

We use APC, TNT, Parcelforce and Royal Mail depending on the items in your order, your area and which option was selected at checkout.…

We divide warehouses by categories to avoid cross-contamination. These groups are: live foods, live plants, dry goods, frozen foods and bulk goods. Each group will dispatch its items in separate parce…